Cite this article as:

Vilches-Nogerol (Belik) V. V., Sizova L. А. Labour Management and Features of Business Communication Styles of Subjects (Based on the Example of Nurse Practices). Izvestiya of Saratov University. New Series. Series: Educational Acmeology. Developmental Psychology, 2018, vol. 7, iss. 1, pp. 68-77. DOI: https://doi.org/10.18500/2304-9790-2018-7-1-68-77


UDC: 
159.922
Language: 
Russian

Labour Management and Features of Business Communication Styles of Subjects (Based on the Example of Nurse Practices)

Abstract: 

The article presents the results of study of business communication styles (BCS) of senior nurses (30 people) and nurses (135 people) at the age of 22 to 65 years old. The goal of the study is the analysis of nurses’ labor management features as a factor of their business communication styles formation. The following hypothesis has found its confirmation: the styles of business communication of subjects are subject to the apparent influence of the labor management conditions, management corporate culture, personal, official and socio-demographic characteristics of the subjects. The diagnostics was carried out using the research method of V. A. Tolochek “Styles of business communication”. Based on the results of the t-comparison we obtained statistically significant differences (p  0.05); according to the results of factor analysis – six factors were singled out in two samples. Part of the BCS in both groups is determined by socio-demographic characteristics, the other part is determined by the management subculture. Typical styles of business communication between nurses and senior nurses are similar. According to the concept of V. A. Tolochek, the obtained results affect the first two levels of hierarchical organization of styles: “subjectively-comfortable working conditions” and “operational systems”. The obtained results can be useful in solving practical problems of increasing the labor efficiency of medical institutions employees.

References

1. Parygin B. D. Osnovy social’no-psihologicheskoy teorii [Fundamentals of socio-psychological theory]. Moscow, 1971. 348 p. (in Russian) 

2. Lomov B. F. Metodologicheskie i teoreticheskie problemy psihologii [Methodological and theoretical problems of psychology]. Moscow, 1984. 444 p. 

3. Kazarinova N. V. Mezhlichnostnaya kommunikaciya: social’no-konstrukcionistskiy analiz [Interpersonal communication: socio-construction analysis]. St. Petersburg, 2006. 146 p. (in Russian). 

4. Labunskaya V. A. Mendzherickaya Yu. A., Breus E. V. Psihologiya zatrudnennogo obshcheniya [Psychology of diffi culty communicating]. Moscow, 2001. 186 p. (in Russian). 

5. Mudrik A. V. Obshchenie kak faktor vospitaniya shkol’nikov [Communication as a factor in the education of schoolchildren[. Moscow, 1984. 248 p. (in Russian). 

6. Tvorogova N. D. Sistemnyj podhod k psihologicheskomu issledovaniyu struktury deyatel’nosti obshcheniya lichnosti [A systematic approach to psychological research of the structure of the activity of personal communication]. In: Kompleksnoe issledovanie cheloveka i formirovanie vsestoronne razvitoy lichnosti [Comprehensive human research and the formation of a fully developed personality]. Moscow, 1975, pp. 24–41 (in Russian). 

7. Tolochek V. A., Krayushenko N. G. Psihologicheskie faktory specializacii i uspeshnosti v vidah ohrannoy deyatel’nosti [Psychological factors of specialization and success in the types of security activities]. Vestn. Mosk. un-ta. Ser. 14. Psikhologiya [Moscow University Psychology Bulletin. Ser. 14. Psychology], 1998, no. 3, pp. 52–63 (in Russian). 

8. Tolochek V. A., Belik V. V., Panov A. Yu. Stili delovogo obshcheniya v kontekste social’noj mikro- i mezosredy [Styles of business communication in the context of social micro- and mesic environments]. Zhurn. Belorus. gos. un-ta. Filosofi ya. Psihologiya [Journal of the Belarusian State University. Philosophy and Psychology], 2017, no. 1, pp. 51–62 (in Russian). 

9. Eagly A. H., Crowley M. Gender and helping behavior: a meta-analytic review of the social psychological literature. Psychological Bulletin, 1986, vol. 100, pp. 283 –308. 

10. Eagly A. H., Jonson B. Infolvement and Persuasion: types, traditions and evidence. Psychological Bulletin, 1990, vol. 107, pp. 265–283. 

11. Feingold A. Gender and differences in personality. Psychological Bulletin, 1994, vol. 116, pp. 429–456. 

12. Bocharova E. E. Samoopredelenie lichnosti kak sub”ekta professional’noy socializacii [Self-determination of personality as a subject of professional socialization]. Problemy sotcial’noy psikhologii lichnosti: mezhvuzov. sb. nauch. tr. [Problems of social psychology of personality: interuniversity collected of scientifi c papers], Saratov, 2012, iss. 10, pp. 121–128 (in Russian).

13. Tolochek V. A. Stili deyatel’nosti: resursnyy podkhod [Styles of activities: resource approach]. Moscow, 2015. 366 p. (in Russian). 

14. Denison D. R., Mishra A. K. Toward a Theory of Organizational Culture and Effectivenes. Organization Science, 2006, no. 2, pp. 204–223. 

15. Kryukova T. L. Metody izucheniya sovladayushchego povedeniya: tri koping – shkaly. 2-e izd., ispr., dop. [Methods for studying coping behavior: three copying scales]. Kostroma, 2010. 64 p. (in Russian).

Full text (in Russian): 
Short text (in English):