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Tolochek V. A., Sizova L. А., Vilches-Nogerol (Belik) V. V. Business Communication Styles, Social Experience of a Subject, Company Environment: Interaction Effects. Izvestiya of Saratov University. Educational Acmeology. Developmental Psychology, 2019, vol. 8, iss. 4, pp. 321-333. DOI:

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Business Communication Styles, Social Experience of a Subject, Company Environment: Interaction Effects


The purpose of the study is to investigate the interrelations between effectiveness of activities and social success of subjects within modern companies’ social environment. The hypotheses of the study is that business communication styles of subjects are influenced by the conditions of the company’s social environment; the typology of prevailing business communication styles of subjects is consistent with company’s evolution stages; the effects of interaction between the external and internal environment conditions, which are manifested in their professional career, are integrated into subjects’ business communication styles. The subject of the study is business communication style of the subjects of the study, i.e. successful professionals – managers and department heads of a large commercial company (n = 85), nurses and senior nurses (n = 142). Methods of the study: expert interviews; psycho-diagnostics; research technique called “Business communication styles” (BCS) by V. A. Tolochek. Based on the analysis and generalization of the results, we drew the following conclusions 1. Business communication styles (BCS) of subjects integrate interaction effects of working conditions, external and internal environment of the company, which are manifested in subjects’ professional career (in terms of the length of a person’s employment in the company). More constructive styles contribute to subjects’ successful career, less constructive styles inhibit it. Extensive social experience of a person (reflected in the aspects of general length of employment, length of employment in the company, length of employment in the position, length of family life and parenting) moderately contributes to the success of his/her professional career 2. Business communication styles of subjects are associated with stages of company evolution. The conditions of company’s social environment affect the development and stabilization of certain BCS subjects, together they affect the dynamics of company’ evolution. Prevalence of constructive business communication styles in nurses is combined with such “company life cycles” as “maturity” (“stability”); prevalence of non-constructive styles in managers is combined with the stages of «decline» and «death». 3. BCS of managers and department heads of a commercial company are characterized by high and moderate manifestation degree of style components, reflecting communication features of the subjects. Factor analysis identifies six wellinterpreted factors, which characterize corresponding ineffective styles of employees. 4. BCS of nurses and senior nurses are characterized by high and moderate manifestation degree of the style components, which reflect communication features and support its successfulness. Factor analysis identifies six well-interpreted factors. Three BCSs are recognized as effective ones, one is conditionally effective, and two BCSs are considered to be ineffective psychological systems.

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