Educational Acmeology. Developmental Psychology

Izvestiya of Saratov University.

ISSN 2304-9790 (Print)
ISSN 2541-9013 (Online)


For citation:

Tolochek V. A., Sizova L. А., Vilches-Nogerol (Belik) V. V. Business Communication Styles, Social Experience of a Subject, Company Environment: Interaction Effects. Izvestiya of Saratov University. Educational Acmeology. Developmental Psychology, 2019, vol. 8, iss. 4, pp. 321-333. DOI: 10.18500/2304-9790-2019-8-4-321-333

This is an open access article distributed under the terms of Creative Commons Attribution 4.0 International License (CC-BY 4.0).
Full text:
(downloads: 137)
Language: 
Russian
Article type: 
Article
UDC: 
159.9

Business Communication Styles, Social Experience of a Subject, Company Environment: Interaction Effects

Autors: 
Tolochek Vladimir A., Institute of Psychology RAS
Sizova Larisa А., Research Institute-Regional clinical hospital № 1 named after him. prof. S. V. Ochapovsky
Vilches-Nogerol (Belik) Veronika V., All-Russian Research Institute of Technical Aesthetics, VNIITE
Abstract: 

The purpose of the study is to investigate the interrelations between effectiveness of activities and social success of subjects within modern companies’ social environment. The hypotheses of the study is that business communication styles of subjects are influenced by the conditions of the company’s social environment; the typology of prevailing business communication styles of subjects is consistent with company’s evolution stages; the effects of interaction between the external and internal environment conditions, which are manifested in their professional career, are integrated into subjects’ business communication styles. The subject of the study is business communication style of the subjects of the study, i.e. successful professionals – managers and department heads of a large commercial company (n = 85), nurses and senior nurses (n = 142). Methods of the study: expert interviews; psycho-diagnostics; research technique called “Business communication styles” (BCS) by V. A. Tolochek. Based on the analysis and generalization of the results, we drew the following conclusions 1. Business communication styles (BCS) of subjects integrate interaction effects of working conditions, external and internal environment of the company, which are manifested in subjects’ professional career (in terms of the length of a person’s employment in the company). More constructive styles contribute to subjects’ successful career, less constructive styles inhibit it. Extensive social experience of a person (reflected in the aspects of general length of employment, length of employment in the company, length of employment in the position, length of family life and parenting) moderately contributes to the success of his/her professional career 2. Business communication styles of subjects are associated with stages of company evolution. The conditions of company’s social environment affect the development and stabilization of certain BCS subjects, together they affect the dynamics of company’ evolution. Prevalence of constructive business communication styles in nurses is combined with such “company life cycles” as “maturity” (“stability”); prevalence of non-constructive styles in managers is combined with the stages of ?decline? and ?death?. 3. BCS of managers and department heads of a commercial company are characterized by high and moderate manifestation degree of style components, reflecting communication features of the subjects. Factor analysis identifies six wellinterpreted factors, which characterize corresponding ineffective styles of employees. 4. BCS of nurses and senior nurses are characterized by high and moderate manifestation degree of the style components, which reflect communication features and support its successfulness. Factor analysis identifies six well-interpreted factors. Three BCSs are recognized as effective ones, one is conditionally effective, and two BCSs are considered to be ineffective psychological systems.

Reference: 
  1. Belik V. V. Business Communication Styles as Indicator of Company’s Corporate Culture. Vestnik Yaroslavskogo gosudarstvennogo universiteta im. P. G. Demidova. Ser. Gumanitarnyye nauki [Vestnik Yaroslav. State University named P. G. Demidov. Series of Humanities], 2015, no. 2 (32). pp. 136–138 (in Russian).
  2. Zankovskiy A. N. Psikhologiya organizatsionnogo liderstva: v poiskakh korporativnoy sinergii [Psychology of Organizational Leadership: in Search of Corporate Synergy]. Moscow, Litera Publ., 2015. 360 p. (in Russian).
  3. Il’in E. P. Differentsial’naya psikhofiziologiya fizicheskogo vospitaniya i sporta [Differential Psychophysiology of Physical Education and Sport]. Leningrad, LGPI, 1979. 83 p. (in Russian).
  4.  Il’in E. P. Psikhologiya delovogo obshcheniya [Psychology of Business Communication]. St. Petersburg, Piter Publ., 2017. 240 p. (in Russian).
  5. Karpov A. V., Markova E. V. Style Features of Management Decision-Making Process. Vestnik Yaroslavskogo gosudarstvennogo universiteta im. P. G. Demidova. Ser. Gumanitarnyye nauki [Vestnik Yaroslav. State University named P. G. Demidov. Series of Humanities], 2016, no. 3 (37). pp. 80–86 (in Russian).
  6. Klimov E.A. Individual’nyy stil’ deyatel’nosti v zavisimosti ot tipologicheskikh svoystv nervnoy sistemy [Individual Style of Activity Depending on Typological Properties of Nervous System]. Kazan, Kazan University, 1969. 248 p. (in Russian).
  7. Merlin V. S. Ocherki integral’nogo issledovaniya individual’nosti [Essays of Integral Study of Individuality]. Moscow, Pedagogica Publ., 1986. 256 p. (in Russian).
  8.  Tolochek V. A. Problema stiley v psikhologii: istorikoteoreticheskiy analiz [Problem of Styles in Psychology: Historical and Theoretical Analysis]. Moscow, Psychology Institute RAS Publ., 2013. 320 p. (in Russian).
  9.  Tolochek V.A. Stili deyatel’nosti: resursnyy podkhod [Activity Styles: Resource Approach]. Moscow, Psychology Institute RAS Publ., 2015. 366 p. (in Russian).
  10. EaglyA. H., JohnsonB.Involvement and Persuasion: types, traditions and evidence. Psychological bulletin, 1990, vol. 107, pp. 265–283.
  11. Gardner R. W., Holzmann P. S., Klein G. S., Linton H. B., Spence D. P. Cognitive control: A study of individual consistencies in cognitive behavior. Psychological. Issues. 1959, vol. 1, no. 4, pp. 1–186.
  12. Kagan J., Moss H.A., Sigel I. E. Psychological significance of styles of conceptualization. Child Development, 1963, vol. 28, no. 1, pp. 73–112.
  13. Klein G. S., Gardner R. W., Schlesinger H. J. Tolerance for unrealistic experience. British Journal of Psychology, 1962, vol. 53, no. 1, pp. 41–55.
  14. Levin C., Lippett R., White R. K. Patterns of aggressive behavior in experimentally created social climates. Journal of Social Psychology, 1939, vol. 10, pp. 271–301.
  15. Mayer J. D., Caruso D. R., Salovey P. Emotional Intelligence meets traditional standards for an intelligence. Intelligence, 1999, vol. 27, pp. 267–298.
  16. Stagner R. Individual Style. New York. McGraw-Hill, 1962. 205 p.
  17. Stogdill R. M. Personal factors associated with leadership: a survey of literature. Journal of Psychology, 1948, vol. 25, pp. 35–71.
  18. Vroom V., Yetton P. Leadership and decision-making. Pittsburgh, University of Pittsburgh Press, 1973. 233 p.
  19. Wardell D. M., Royce J. R. Toward a multi-factor theory of styles and their relationships to cognition and affect. Journal of Personality, 1978, vol. 46 (3), pp. 474–505.
  20. Witkin H. A., Godenough D. R. Field dependence and interpersonal behavior. Psychological Bulletin, 1977, vol. 84, no. 4, pp. 661–689.
  21. Hall E. T. The Hidden Dimension. New York, Doubleday and Co., 1966. 270 р.
  22. Royce J. R., PowellA. Theory of personality and individual differences: factors, systems, and processes. Englewood Cliffs ; London : Prentice-Hall, 1983. 304 p.
  23. Bocharova E. E. Boundaries of Social Activity and Subjective Well-Being of Youth. Vestnik Moskovskogo gosudarstvennogo oblastnogo universiteta. Seriya «Psikhologicheskiye nauki» [Bulletin of Moscow Region State University], 2012, no. 3, pp. 5–11 (in Russian).
  24. Khashchenko V. A. Psikhologiya ekonomicheskogo blagopoluchiya [Psychology of Economic Well-Being]. Moscow, 2012. 426 p. (in Russian).
  25. Shamionov R. M. Psikhologiya sub”yektivnogo blagopoluchiya lichnosti [Psychology of Individual’s Subjective Well-Being]. Saratov, 2004. 180 p. (in Russian).
  26. Shamionov R. M., Grigor’yeva M. V. Psikhologiya sub”yektivnogo blagopoluchiya i sotsial’noy adaptatsii lichnosti [Psychology of Subjective Well-Being and Social Adaptation of Personality]. Saratov, 2014. 196 p. (in Russian).
  27. Tolochek V.A. Professional’naya kar’yera kak sotsial’nopsikhologicheskiy fenomen [Professional Career as Socio-Psychological Phenomenon]. Moscow, Psychology Institute RAS Publ., 2017. 262 p. (in Russian).
  28. Sizova L. A. Psikhologicheskiye determinanty professional’no-lichnostnoy samorealizatsii meditsinskoy sestry mnogoprofil’nogo lechebnogo uchrezhdeniya [Psychological Determinants of Professional and Personal Self-Realization of Nurse of Multidisciplinary Medical Institution]. Thesis Dis. Cand. Sci. (Psychol.). Krasnodar, 2015. 24 p. (in Russian)
Published: 
02.12.2019