The article presents the available in the scientific literature approaches to the analysis of the phenomenon of professional burnout and descriptions of factors, symptoms and determinants. The results of a comparative study of the reflexive characteristics of the employees of the boarding home are presented, depending on the level of their emotional burnout (n = 55, 38–52 years, work experience from 4 to 22 years). The following questionnaires were used in the study: “Diagnosis of emotional burnout of an individual» by V. V.